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Seven Principles Of Quality Management



1. Customer focus

Enterprises depend on customers. Customer requirements are constantly changing. To satisfy customers and create competitive advantage. Enterprises should understand the future needs of customers. And strive to exceed customer expectations.


2. Leadership

First of all, the leader should establish the unified purpose and direction of the enterprise. Enable managers to carry out services to the same goal according to the same standard. Enterprises can only succeed if their services can meet the current and future needs of existing and potential customers. Therefore, the success of any enterprise comes from the correct decision-making of the leaders.


3. Involvement of people

Employees are the foundation of a business. Only when staff are fully involved can their talents bring benefits to the enterprise. Full participation makes each employee understand the importance of their contribution. Solve problems with a sense of ownership that encourages employees to actively seek opportunities to enhance their abilities, knowledge, and experience. Employees have direct contact with customers. They can reflect the services that customers need most. Therefore, full participation is one of the ways for enterprises to understand customer needs.


4. Process approach

Only when all activities and resources are managed as a process can the desired results be achieved more efficiently. In order to achieve the desired results. All activities can be clearly identified systematically to be targeted for implementation, so as to achieve good results. Make up its deficiency according to the actual situation of the enterprise.


5. Continual improvement

Improving the overall performance should be a permanent goal of business. That is an ongoing activity that enhances the ability to meet requirements. Therefore, employees should be regularly trained to improve methods in their daily work. Let the staff can combine the shortcomings in the actual work to improve. In order to achieve the most satisfactory service to customers.


6. Factual approach to decision making

Effective decisions are based on data and information analysis. Make rational assessments and judgments based on facts. That principle should be strictly followed in the service delivery process. Continuously summarize, carefully record all kinds of data required by customers. So that leaders can make better decisions.


7. Mutually beneficial supplier relationship

Enterprises and suppliers are mutually dependent and mutually beneficial. Can enhance the ability of both to create value. Therefore, enterprises and suppliers have a good interaction. Win-win situation of supply and demand can be more effective to create customer value.

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